Refund Policy
Last updated: January 2026
Terms regarding digital goods, virtual gifts, creator subscriptions, and Trade Hub physical marketplace purchases.
1. Digital Goods & Virtual Gifts
Purchases of virtual coins, digital gifts, and stickers are final and non-refundable once delivered to your wallet or consumed during live broadcasts, except where required by mandatory consumer protection law.
2. Creator Subscriptions
Monthly creator channel subscriptions renew automatically until cancelled. You may cancel renewal at any time; your subscription access will continue until the end of the current billing cycle.
3. Trade Hub Physical Products
Items purchased from merchants on the Trade Hub may be eligible for refund or replacement if the item is damaged, defective, or materially different from the merchant's listing. Dispute claims must be submitted within 7 days of delivery confirmation.
4. Dispute Resolution Process
To request a refund or dispute a charge, contact our support team at support@appmosphereofficial.com with your Order ID, transaction receipt, and supporting photos/documents.